How Capital Deck and Stair Waterproofing collects, uses, and protects the information you share with us.
Capital Deck & Stair Waterproofing (“Capital Deck & Stair,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through our website at capitaldeckandstair.com, when you call or text us, and when you request an estimate, how we use that information, and the choices you have.
Capital Deck & Stair Waterproofing
7453 Woodley Ave, Van Nuys, CA 91406
Phone: (888) 508-2966 or (818) 697-6334
Email: [email protected]
License #1005325
Website: capitaldeckandstair.com
We are a deck, balcony, and stair waterproofing contractor serving Los Angeles and Orange County. This policy covers capitaldeckandstair.com and the estimate booking tool hosted on it.
The phone numbers on this website are handled by a call tracking service. When you call one of them we collect the phone number you called from, the number you dialed, the date, time, and length of the call, whether it was answered, and the general city, state, and ZIP code associated with your number. If you tapped a number on our website, we also receive the device, browser, and operating system you used, and the page and ad that brought you here.
Calls are recorded, and recordings may be transcribed for quality, training, dispute resolution, and record keeping. You hear a recording notice at the start of the call. If you do not want to be recorded, please end the call and contact us by email at [email protected] or through a form on this site instead.
We do not use this information to try to identify you by name. It is linked to your contact details only when you submit a form or call us.
Our forms use Cloudflare Turnstile to tell real visitors apart from automated bots, and we rate limit submissions by IP address. This is a security measure, not advertising.
We send text messages only to people who have given us their consent, either by signing a Capital Deck & Stair agreement that includes our communications clause, or by giving us a mobile number and asking us to text. We do not text people who have not asked to hear from us.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell or rent your personal information. We share it only in the situations below.
Text messaging originator opt-in data and consent are never shared with anyone, for any purpose, including with the service providers listed above for their own use.
This site uses cookies and similar technologies for three purposes: to make the site work, to measure how it is used, and to measure our advertising. Specifically, we use Google Tag Manager to load Google Analytics and Google Ads tags, and we read advertising click identifiers so an inquiry can be matched back to the ad that produced it.
Your choices:
We keep inquiry records, call recordings, appointment records, and customer job records for as long as we need them for the purposes described in this policy, and for as long as required to meet our legal, tax, insurance, licensing, and warranty obligations. When we no longer need information, we delete it or stop associating it with you.
This site is served over HTTPS, our forms are protected by a bot check and rate limiting, and access to customer records is limited to staff who need it. No website or system can be guaranteed completely secure, so please do not send sensitive information such as full financial account or government identification numbers through our web forms.
You can:
California residents may request access to the personal information we have collected about them, request correction or deletion of that information, and are entitled not to be treated differently for exercising these rights. To make a request, email [email protected] or call (888) 508-2966. We will ask you for enough information to confirm you are the person the records belong to, and we will not use that information for anything else. An authorized agent may make a request on your behalf with your written permission.
We do not sell personal information for money. The analytics and advertising cookies described in Section 6 may be considered sharing for cross-context behavioral advertising under California law. You can limit that with the opt-out links in Section 6 or by blocking cookies in your browser, and you can contact us at the address above with any request about your information. Deleting or blocking cookies does not affect the records tied to an inquiry you have already sent us.
Requests about text messaging are handled directly. Text messaging opt-in data and consent are never sold or shared with anyone.
Our services are for property owners and managers, and this site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
This site links to other websites we do not control, including review sites and manufacturer pages. We are not responsible for their privacy practices. Read their policies before giving them your information.
We may update this policy as our business or the law changes. The current version is always posted on this page, with the effective date at the top. Material changes take effect when posted.
Questions about this policy, or about the information we hold about you:
Capital Deck & Stair Waterproofing
7453 Woodley Ave, Van Nuys, CA 91406
Phone: (888) 508-2966
Email: [email protected]
Call us or book a free on-site estimate, no obligation.